Refund policy

Refund & Cancellation Policy (Programs + Retreats)

Programs (digital/coaching programs, challenges, packages)

  • 24-hour refund window: You may request a refund within 24 hours of purchase, as long as the program has not started and no substantial program materials have been delivered/accessed.
  • After the 24-hour window and/or once the program begins, all sales are final (no refunds).

Appointments / Sessions (virtual or in-person)

  • Please provide at least 24 hours’ notice to cancel or reschedule.
  • Cancellations with less than 24 hours’ notice and no-shows are non-refundable and may be charged in full (or the deposit will be forfeited, if applicable).

Retreats (in-person retreats, travel experiences)

  • Retreat bookings require a deposit to reserve your spot. Unless otherwise stated in writing, deposits are non-refundable.
  • Cancellation terms:
    • 120+ days before retreat start: eligible for a refund of payments made minus the non-refundable deposit (and any non-recoverable processing fees, if applicable).
    • 60–119 days before retreat start: no cash refund; you will receive a credit toward a different Alignbyzen retreat, usable within 12 months of your cancellation notice.
    • Less than 60 days before retreat start: no refund and no credit (unless otherwise stated in writing).
  • Payment plan terms and remaining balances are provided at checkout and in the retreat agreement.

Chargebacks

  • If you have an issue with your booking, please contact us first so we can support you. Unauthorized chargebacks may result in removal from the program/retreat and/or access being revoked.

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Disclaimer (Educational + Liability)

  • Alignbyzen provides educational wellness services and does not provide medical advice or diagnose, treat, or cure any condition.
  • Individual results vary; no guarantees are made.
  • Alignbyzen is not liable for injuries or outcomes resulting from client misuse, misjudgment, or non-compliance with provided guidance.
  • These terms are governed by the laws of the State of Florida.